Shipping Policy

At House of Orange, each order is carefully handcrafted, packed, and prepared with attention to quality and freshness.

Processing Time

Please allow 2–4 business days for order processing before shipment. Processing times may be extended during high-volume sales, holidays, product launches, or promotional events.

Shipping Time

Once your order has been processed and shipped, delivery times will vary based on the shipping carrier selected at checkout and your location.

Tracking Information

You will receive tracking details via email once your order has shipped. Please allow up to 48 hours for tracking updates to appear.

Lost, Stolen, or Delayed Packages

House of Orange is not responsible for lost, stolen, delayed, or misdelivered packages once they have been transferred to the shipping carrier.

This includes:

• Packages marked as delivered by the carrier but not received
• Stolen packages
• Incorrect shipping addresses entered at checkout
• Carrier delays due to weather, holidays, or operational issues

If your package is lost or marked delivered but cannot be located, please contact the shipping carrier directly to file a claim.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Orders shipped to incorrectly entered addresses may not be eligible for replacement or refund.

Returned Packages

If an order is returned due to an incorrect address or failed delivery attempt, additional shipping fees may apply for reshipment.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged package and products so we can review the issue.

International Shipping

International customers are responsible for any customs fees, duties, taxes, or import charges required by their country.

By placing an order with House of Orange, you agree to these shipping terms and policies.